WORK AREAS
Performance Management
Performance Management is about translating goals into results and in today’s time when local governments are already strained with increasing population and resource crunch, providing adequate services is a challenge. We believe that cities can use performance measurement as a tool to analyze their performance across sectors to set up service standards or objectives, identify best practices and compare its progress.
At UMC, we work in collaboration with ULBs to develop robust tools that work efficiently to deliver results. Cities can use performance measurement to analyze their performance across sectors, over time, for setting service standards or objectives, become more customer-focused, identify best practice, exchange information, and compare its progress with other cities.
