Rapid urbanization, increasing population and depleting resources have strained urban local governments which are struggling to provide adequate services to its citizenry. UMC understands that most cities are suffering due to inadequate data and information — lack of knowledge undermines the city managers’ ability to understand complex forces shaping their cities and deters them from developing and testing effective urban policies.

We believe that cities can use performance measurement as a tool to analyze their performance across sectors to set up service standards or objectives, become customer-focused, identify best practices, exchange information and compare progress with other cities. Our activities in the area of performance measurement, evaluation and improvement are aimed at strengthening local governments so that cities may meet benchmarks for service delivery and provide better services to inhabitants.